Victron Phoenix Inverter 12VDC - 500VA - 120VAC - 50/60Hz - VE.Direct

Effective Date: March 26, 2025

Thank you for shopping with Marine Ezzy! We are committed to delivering your marine products safely and efficiently. This policy outlines our shipping procedures and guidelines for orders within the United States.

1. Order Processing Time

• All orders are processed within 2 to 3 business days after receiving your order confirmation email. Business days are Monday through Friday, excluding U.S. federal holidays.

• You will receive a separate notification email containing tracking information once your order has shipped.

• Please note that processing times may be extended during peak seasons, holidays, or promotional events. We appreciate your understanding.

2. Shipping Methods, Costs, and Delivery Estimates (U.S. Domestic)

We primarily utilize standard ground shipping methods due to the nature of many marine products.

• Shipping Method: Standard Ground Shipping. Specific methods (e.g., USPS Ground Advantage, UPS Ground, FedEx Ground/Home Delivery, Freight) may vary depending on the size, weight, and contents (e.g., hazardous materials) of your order.

• Shipping Costs (within the Contiguous US):

  • FREE Standard Shipping applies to all orders totaling $89.00 or more (calculated after any discounts and before taxes). Note: Free shipping may not apply to certain oversized items requiring freight shipment; any exceptions will be clearly noted on the product page or during checkout.

  • A flat rate shipping charge of $5.99 applies to all standard orders totaling less than $89.00.

• Estimated Delivery Time (Contiguous US): Delivery for standard ground shipments typically takes 3 to 7 business days after the standard 2-3 business day processing period. The total estimated time from order placement to delivery is approximately 5-10 business days.

• Oversized/Freight Items: Items requiring freight shipment due to size or weight may have longer delivery times and potentially different cost structures, which will be indicated during the checkout process or communicated separately.

Important Notes on Delivery Times:

• Delivery timelines are estimates provided by our shipping carriers and commence from the date of shipment.

• We cannot guarantee specific delivery dates. Occasional delays may occur due to carrier operations, weather conditions, address issues, item restrictions, or other factors beyond our control.

3. Shipping Destinations

• We currently ship only to physical street addresses within the contiguous 48 United States.

• Due to shipping regulations, carrier limitations, and the nature of many marine products (hazardous materials, oversized items), we are unable to ship orders to the following locations at this time:

  • Alaska (AK)

  • Hawaii (HI)

  • P.O. Boxes

  • APO/FPO/DPO addresses

  • U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

4. International Shipping

We do not offer international shipping at this time.

5. Shipping Restrictions - Important Information for Marine Products

• Hazardous Materials (HAZMAT): Certain marine products (e.g., paints, resins, aerosols, batteries, some chemicals, flares) are classified as hazardous materials for shipping. These items are subject to strict regulations by the U.S. Department of Transportation (DOT) and carriers.

  • HAZMAT items must ship via specific ground services only. Air transport is prohibited.

  • Additional handling fees may sometimes apply (these will be reflected in shipping costs).

  • Shipment of HAZMAT items may be restricted to certain locations even within the contiguous US, based on carrier capabilities.

• Oversized or Heavy Items: Products exceeding standard carrier size or weight limits (e.g., anchors, large fenders, boat seats) may require freight shipping.

  • Freight shipping typically involves different carriers, longer transit times, and potentially higher costs than standard ground shipping.

  • Specific delivery arrangements (e.g., scheduling, liftgate service) may be necessary for freight items. Details will be communicated during or after checkout if applicable.

• Compliance: Marine Ezzy adheres to all standard carrier compliance protocols and DOT regulations for the safe packaging, labeling, and transport of all products, including hazardous materials and oversized goods.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number(s) and a link to the carrier's tracking website. Please allow 24-48 hours for the tracking information to become active in the carrier's system. Tracking detail may be less comprehensive for some freight shipments.

7. Address Accuracy

Please double-check and ensure your shipping address is complete and accurate during checkout. Marine Ezzy is not responsible for delivery delays or failures resulting from incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, the customer may be responsible for the original shipping charge and any additional costs incurred for reshipment.

8. Damaged or Lost Packages

• Damaged Packages: Should your order arrive with damage, please inspect it upon delivery if possible and contact our Customer Support team within 48 hours at support@marinezzy.com. Please include your order number and clear photographs of the damaged product(s) and the shipping box/packaging. Retain all items and packaging materials, as they may be required for filing a claim with the carrier. For freight shipments, note any damage on the delivery receipt before signing, if possible.

• Lost Packages: If your tracking information indicates "delivered" but you have not received your package, please first check thoroughly around your delivery location, with other household members, or building management/neighbors. If the package is still not found after 24 hours, please contact us. If tracking information has not updated for several consecutive business days and the package appears lost in transit, contact us at support@marinezzy.com so we can initiate an investigation with the shipping carrier.

9. Changes to Shipping Policy

Marine Ezzy reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our Website.

10. Contact Us

If you have any questions regarding our Shipping Policy, please do not hesitate to contact us:

Marine Ezzy

Customer Support
Email: support@marinezzy.com
Phone: +1 305-779-3689
Address: 848 Brickell Ave, Ste 950, Miami, FL 33131, United States

Effective Date: April 2, 2025

At Marine Ezzy, we are committed to your satisfaction with our marine products. If you are not entirely satisfied with your purchase, we're here to help. This policy outlines the conditions and procedures for returning items and receiving refunds.

1. Return Window

• We accept returns for eligible items within 60 days from the date the order was delivered to your specified shipping address.

• Return requests must be initiated, and items postmarked for return, within this 60-day period. Returns attempted outside this timeframe will not be accepted.

2. Return Eligibility & Conditions

To be eligible for a return and refund, items must generally meet the following conditions:

• Proof of Purchase: Your original order number or other proof of purchase from Marinezzy.com is required.

• Condition: Items must be new, unused, uninstalled, and in their original, unopened manufacturer packaging with all original tags, manuals, documentation, and accessories included. The item must be in a resalable condition.

• Specific Exclusions: Please see Section 3 for items that are generally non-returnable.

3. Non-Returnable Items

Due to safety, hygiene, installation factors, or customization, the following items are generally not eligible for return or refund unless they arrive damaged or defective (see Section 8):

• Installed Parts: Any item that has been installed, attempted to be installed, or removed from sealed packaging if installation is implied (e.g., engine parts, electronics after wiring harnesses are opened).

• Electrical Components: Items like circuit boards, gauges, or sensors if the original sealed packaging has been opened or tampered with.

• Used Safety Equipment: Life vests, flares, first aid kits, EPIRBs, PLBs, etc., if they show any signs of use or if packaging indicates they are single-use or compromised once opened (beyond initial inspection). Flare expiration dates must be current.

• Hazardous Materials: Opened containers of paints, resins, sealants, chemicals, oils, or batteries.

• Cut-to-Length Items: Rope, wire, hose, chain, or other items cut to a customer's specific requested length.

• Special Order Items: Products specifically ordered for a customer that are not part of our standard stock.

• Clearance or "Final Sale" Items: Items explicitly marked as such on the product page or at the time of purchase.

• Gift Cards.

4. How to Initiate a Return

1. Contact Us First: Within the 60-day return window, please email our Customer Support team at support@marinezzy.com to request a return authorization. Please include your order number, the item(s) you wish to return, and a clear reason for the return.

2. Await Authorization & Instructions: Do not ship items back without first receiving authorization and specific return instructions from us, including the correct return shipping address and potentially a Return Merchandise Authorization (RMA) number.

3. Package Securely: Carefully package the eligible item(s) in their original, unopened packaging within a suitable shipping box to prevent damage during return transit. Include any paperwork requested in our return instructions.

4. Ship Your Return: Ship the package back using a trackable shipping method (e.g., UPS, FedEx, USPS with tracking).

5. Return Shipping Costs

• Customer Responsibility: For returns based on customer preference (e.g., ordered wrong part, changed mind - provided item meets eligibility criteria), you (the customer) are responsible for all return shipping costs. We recommend insuring the shipment, as we are not responsible for items lost or damaged during return transit.

• Store Responsibility: If the return is necessary due to a verified error on the part of Marine Ezzy (e.g., we shipped a damaged, defective, or incorrect item), we will provide a prepaid return shipping label or make arrangements to cover the standard ground return shipping costs.

• Original Shipping Costs: Shipping fees paid on your original order are non-refundable, unless the return is directly due to an error made by Marine Ezzy.

6. Refund Processing

1. Inspection: Once the returned item arrives at our facility, our team will inspect it thoroughly to ensure it meets all eligibility conditions outlined in Section 2 and is not among the non-returnable items listed in Section 3.

2. Approval/Rejection Notification: We will notify you via email regarding the approval or rejection of your return based on the inspection results. If a return is rejected, we will provide the reason and discuss options for returning the item to you (potentially at your expense).

3. Refund Issuance & Timeline: If your return is approved, your refund will be processed by Marine Ezzy within 7 to 10 business days following the approval.

4. Refund Method: Refunds will be credited back to the original method of payment used for the purchase via Shopify Payments.

5. Bank/Payment Provider Processing Time: Please note that after we initiate the refund, it may take additional time (typically 3-7 business days, but can vary) for your bank or credit card company to process and post the refund to your account statement.

6. Restocking Fees: We do not charge restocking fees for eligible returns that meet all stated conditions.

7. Exchanges

We do not offer direct exchanges. If you need a different item, we recommend returning the eligible original item according to the process above for a refund and placing a new, separate order for the correct item you require. This ensures faster processing and accurate inventory management.

8. Damaged, Defective, or Incorrect Items

• If you receive an item that was damaged during shipping, appears to be defective upon initial inspection (before installation or use), or is not the item you ordered, please contact us immediately (within 7 days of delivery) at support@marinezzy.com.

• Provide your order number and include clear photos documenting the damage, defect, or incorrect item, as well as photos of the shipping box condition.

• We will provide instructions for returning the item (typically with a prepaid shipping label provided by us) and will arrange for a replacement or a full refund (including original shipping costs) upon verification of the issue. Please do not attempt to install or use damaged or incorrect parts. Retain all items and packaging until instructed otherwise.

9. Changes to This Policy

Marine Ezzy reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our Website.

10. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:

Marine Ezzy

Customer Support
Email: support@marinezzy.com
Phone: +1 305-779-3689
Address: 848 Brickell Ave, Ste 950, Miami, FL 33131, United States