Privacy Policy– Marine Ezzy

MARINE A/C & MOORE LLC (DBA Marine Ezzy)
Effective Date: January 15, 2024
Last Updated: January 15, 2024

Our Commitment to Your Privacy

At Marine Ezzy ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website marinezzy.com or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

Account Information

Name (first and last)
Email address
Phone number
Password (encrypted)
Date of birth (optional)

Purchase Information

Billing address
Shipping address
Payment information (processed securely via Shopify Payments)
Order history
Product preferences

Communication Information

Customer service inquiries
Product reviews and ratings
Newsletter preferences
Survey responses
Live chat transcripts

Business Information (for wholesale accounts)

Company name
Tax ID number
Resale certificate
Business address

Information Automatically Collected

When you visit our website, we automatically collect:

Device Information

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Unique device identifiers
Screen resolution

Usage Information

Pages viewed
Products searched
Time spent on pages
Referring website
Exit pages
Click patterns
Shopping cart contents

Location Information

Approximate location based on IP address
Time zone
Language preferences

Information from Third Parties

We may receive information about you from:

Shipping carriers (delivery confirmation)
Payment processors (transaction status)
Social media platforms (if you interact with us)
Marketing partners (with your consent)

How We Use Your Information

To Provide Our Services

We use your information to:

Process and fulfill your orders
Send order confirmations and updates
Process payments and refunds
Manage your account
Provide customer support
Handle returns and exchanges
Send important service announcements

To Improve Our Business

We analyze information to:

Understand customer preferences
Improve our product selection
Enhance website functionality
Develop new features
Prevent fraud and security issues
Conduct market research

For Marketing (With Your Consent)

With your permission, we may:

Send promotional emails about products
Share special offers and discounts
Provide personalized product recommendations
Send abandoned cart reminders
Share company news and updates
Invite you to participate in surveys

Legal and Safety Purposes

We may use information to:

Comply with legal obligations
Enforce our terms and policies
Protect rights and safety
Prevent fraud and abuse
Respond to legal requests

How We Share Your Information

We do not sell, trade, or rent your personal information. We share information only in the following circumstances:

Service Providers

We share information with trusted third parties who assist us:

Shopify

E-commerce platform hosting
Secure payment processing
Order management
Customer accounts

Shipping Partners

FedEx, UPS, USPS
Address validation
Delivery tracking
Shipping notifications

Communication Tools

Email service providers
Live chat software
Customer support systems
SMS notification services

Analytics Services

Google Analytics (anonymized)
Facebook Pixel (with consent)
Performance monitoring tools

Business Transfers

If Marine Ezzy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or cybersecurity threats
Ensure personal safety

With Your Consent

We may share information with other parties when you give us explicit permission to do so.

Your Privacy Rights

Access and Control

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain uses of your information
Receive your information in a portable format
Withdraw consent for marketing

How to Exercise Your Rights

To exercise any of these rights:

Email: privacy@marinezzy.com
Phone: +1 305-779-3689
Mail: Marine Ezzy Privacy, 848 Brickell Ave, Ste 950, Miami, FL 33131

We will respond to your request within 30 days.

Opt-Out Options

Marketing Emails

Click "unsubscribe" in any promotional email
Update preferences in your account settings
Contact us directly

Cookies

Adjust browser settings to refuse cookies
Use our cookie preference center
Note: Some features may not function properly

Analytics

Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
Limit ad tracking on mobile devices

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies

Required for website functionality
Shopping cart management
User authentication
Security features

Analytics Cookies

Understand website usage
Improve user experience
Track performance metrics

Marketing Cookies (with consent)

Personalized advertisements
Remarketing campaigns
Conversion tracking

Preference Cookies

Remember your settings
Language preferences
Display preferences

Managing Cookies

You can control cookies through:

Browser settings
Our cookie banner
Third-party opt-out tools
Device settings

For more information, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures

SSL encryption for all data transmission
PCI DSS compliance for payment processing
Secure password hashing
Regular security audits
Employee access controls
Secure data storage
Firewall protection
24/7 monitoring

Your Security Responsibilities

Keep your password confidential
Use strong, unique passwords
Log out of shared devices
Report suspicious activity
Keep your contact information updated

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Children's Privacy

Marine Ezzy does not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@marinezzy.com.

Users between 13-18 should have parental permission before providing any personal information.

International Data Transfers

We are based in the United States and process information in the U.S. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. where data protection laws may differ from your jurisdiction.

By using our website, you consent to the transfer of your information to the U.S.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Your Rights

Right to know what personal information is collected
Right to know if information is sold or disclosed
Right to say no to sale of personal information
Right to equal service and price
Right to delete personal information

Categories of Information We Collect

Identifiers (name, email, address)
Commercial information (purchase history)
Internet activity (browsing behavior)
Geolocation data (approximate)
Professional information (for B2B customers)

We do not sell personal information.

To exercise your CCPA rights, contact: privacy@marinezzy.com or call 1-855-PRIVACY.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Legal Basis for Processing

We process your information based on:

Contract performance (order fulfillment)
Legitimate interests (fraud prevention, marketing)
Consent (marketing communications)
Legal obligations (tax records)

Your GDPR Rights

Right to access
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

To exercise these rights, contact our Data Protection Officer at dpo@marinezzy.com.

Data Retention

We retain your information for as long as necessary to:

Fulfill orders and provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

Typical retention periods:

Order information: 7 years
Account information: Until deletion requested
Marketing data: Until consent withdrawn
Security logs: 90 days

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending an email notification (for material changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer
Marine Ezzy (MARINE A/C & MOORE LLC)
848 Brickell Ave, Ste 950
Miami, FL 33131
United States

Email: privacy@marinezzy.com
Phone: +1 305-779-3689
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

For general inquiries: support@marinezzy.com

Accessibility

This Privacy Policy is available in alternative formats upon request. Contact accessibility@marinezzy.com for assistance.

Governing Law

This Privacy Policy is governed by the laws of Florida, United States, without regard to its conflict of law provisions.

Your Privacy Matters

At Marine Ezzy, protecting your privacy is fundamental to how we do business. We are committed to being transparent about our data practices and giving you control over your personal information.

Thank you for trusting Marine Ezzy with your information.

Version: 2.0
Effective Date: January 15, 2024

Privacy Policy