Return Policy

Effective Date: February 2, 2025

Your satisfaction is important to us at Marine EZ. If you are not satisfied with your purchase, we are here to help. This policy outlines the conditions and procedures for returns and refunds.

1. Return Window

  • We offer a 60-day return window for eligible items.
  • The return window begins on the date your order is delivered.
  • Returns initiated or shipped after 60 days from the delivery date will not be accepted.

2. Eligibility and Conditions for Return

To be eligible for a return, the item(s) must meet the following conditions:

  • The item must be unused, uninstalled, and in the same condition that you received it.
  • The item must be in its original packaging, with all original tags, manuals, and accessories included.  
  • Proof of purchase (e.g., order number, confirmation email) is required.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Hazardous materials (e.g., certain paints, chemicals, batteries, flares) once opened or if restricted by shipping regulations.
  • Items marked as "Final Sale" or "Non-Returnable" on the product page or at the time of purchase.
  • Clearance items (unless defective).
  • Special order items.
  • Gift cards.
  • Consumables that have been opened or used (e.g., sealants, oils).
  • Software, electronic charts, or downloadable products once opened or downloaded.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@marinezzy.com within the 60-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for Authorization: Do not ship items back before contacting us. We will review your request and provide you with a Return Merchandise Authorization (RMA) number (if applicable) and return instructions, including the correct return shipping address.
  3. Package Your Return: Securely package the item(s) in their original packaging to prevent damage during transit. Include any paperwork requested in our return instructions.
  4. Ship Your Return: Ship the package back to the address provided using a trackable shipping method.

5. Return Shipping Costs

  • Customer Responsibility: For standard returns (e.g., you changed your mind, ordered the wrong item), you (the customer) are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.  
  • Defective/Incorrect Items: If you received a damaged, defective, or incorrect item due to our error, please contact us immediately (see Section 8). In these cases, Marine EZ will cover the cost of return shipping.
  • Original Shipping Costs: Original shipping charges paid on your order are non-refundable, unless the return is due to an error on our part (damaged, defective, or incorrect item).

(Please review and confirm the above section accurately reflects your policy on who pays for return shipping. This is critical.)

6. Refund Process

  1. Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility conditions (Section 2).
  2. Approval/Rejection: We will notify you via email whether your return is approved or rejected. If rejected (e.g., item is used, damaged, or missing parts), we will explain why and discuss options for returning the item to you (at your expense).
  3. Refund Issuance: If your return is approved, your refund will be processed.
  4. Processing Time: Please allow 7 to 10 business days after we have received and approved your return for the refund to be processed.
  5. Refund Method: Refunds will be issued to the original method of payment used for the purchase.
  6. Bank Processing Time: Please note that after we issue the refund, it may take additional time for your bank or credit card company to process and post the refund to your account (typically 3-7 business days, but varies by bank).
  7. Restocking Fees: We do not charge restocking fees for eligible returns that meet the required conditions.

7. Exchanges

We currently do not offer direct exchanges. The easiest way to exchange an item is to return the unwanted item according to the process above for a refund and place a new order for the item you want.

8. Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged in transit, defective, or not the item you ordered, please contact us at support@marinezzy.com or call +1 551-525-4499 within 7 days of delivery.
  • Please provide your order number and include photos of the damage, defect, or incorrect item, as well as the packaging.
  • We will provide instructions for returning the item at our expense and will arrange for a replacement or a full refund (including original shipping costs) upon verification. Do not discard the item or packaging until instructed.

9. Changes to This Policy

Marine EZ reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

 

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us: 

Marine EZ

Customer Support Email: support@marinezzy.com

Phone: +1 551-525-4499