How can we help you?
Browse our selection of marine products using the search bar or categories. Add desired items to your cart and proceed to checkout by clicking the cart icon. Follow the on-screen prompts to enter your shipping and payment information.
We accept various payment methods processed securely through Shopify Payments. This typically includes major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and may include accelerated checkouts like Shop Pay, Apple Pay, or Google Pay, depending on your device and settings.
Yes. Payments are processed via Shopify Payments' secure, encrypted gateway. We do not store your full sensitive payment card details on our servers. Our website uses HTTPS (SSL/TLS) for secure data transmission.
Yes, applicable state and local sales tax will be calculated based on your shipping address within the United States and added to your order total during checkout, as required by law.
Please contact us as soon as possible at support@marinezzy.com or call +1 305-779-3689 if you need to request a change or cancellation. We process orders efficiently, but we will do our best to accommodate your request if the order has not yet entered the shipping stage. We cannot guarantee changes or cancellations once an order is being processed for shipment.
We offer FREE standard ground shipping on orders $89 and over (after discounts, before tax) within the contiguous 48 US states. For orders under $89, a flat rate of $5.99 applies for standard ground shipping. Note that some very large or heavy items requiring freight shipping may have different costs, which will be indicated on the product page or at checkout. See our Shipping Policy at the bottom for details.
Order processing typically takes 2-3 business days. After processing, standard ground shipping within the contiguous US usually takes an estimated 3-7 business days. The total estimated delivery time is approximately 5-10 business days for most items. Items requiring freight or special handling may take longer.
Many marine products, such as batteries, paints, chemicals, or oversized items (like anchors or large equipment), face shipping restrictions. Some are classified as hazardous materials (HAZMAT) requiring special ground transport, while others may need freight shipping due to size/weight. This can affect delivery times and destination eligibility. See our Shipping Policy.
We currently ship only to physical street addresses within the contiguous 48 United States.
Once your order ships, we will send you a shipping confirmation email containing tracking number(s) and a link to the carrier's website for tracking updates.
We accept returns for eligible items within 60 days from the date the order was delivered. Please see our full Return & Refund Policy at the bottom for details.
Generally, no. To be eligible for return, items must be new, unused, uninstalled, and in their original, unopened manufacturer packaging. Items like installed parts, opened electrical components, used safety equipment (life vests, flares), opened hazardous materials (paints, chemicals), and cut-to-length products are typically non-returnable unless they arrived defective. Please review the "Non-Returnable Items" section in our Return & Refund Policy carefully.
Please email our Customer Support at support@marinezzy.com within 60 days of delivery. Include your order number and reason for return. Do not ship items back without receiving prior authorization and instructions from us.
Customers are responsible for return shipping costs for preference-based returns (e.g., ordered the wrong part, changed mind). Marine Ezzy will cover return shipping costs if the return is due to our error (e.g., damaged, defective, or incorrect item shipped).
Once we receive and approve your eligible return, please allow 7-10 business days for Marine Ezzy to process the refund. After processing, it may take additional time for your bank or payment provider to post the funds to your account.
Use our website's search bar with part numbers or keywords, and browse relevant categories. Carefully read product descriptions and specifications. If you are unsure about compatibility, please contact us at support@marinezzy.com with details about your vessel or equipment before ordering.
Please review all provided product specifications, descriptions, and manufacturer information thoroughly. While we strive for accuracy, verifying compatibility with your specific application is ultimately the customer's responsibility. Refer to our Terms of Service for more details.
We work to keep items available. Please check the website again later, or feel free to contact us to inquire about potential restock timing.
The customer is responsible for the proper and safe installation of all parts. We highly recommend following all manufacturer instructions and safety guidelines. For complex installations or critical components, we advise using a qualified marine technician. Marine Ezzy is not liable for issues arising from improper installation.
