KVH H24 DIRECTV Receiver - 110V AC w/IR/RF Remote - *Remanufactured

MARINE A/C & MOORE LLC (DBA Marine Ezzy)
Effective Date: March 15, 2024

Order Processing

All orders placed through marinezzy.com are processed within 2 to 3 business days (Monday through Friday, excluding federal holidays) after receiving your order confirmation email.

• Orders placed before 2:00 PM EST on business days will begin processing the same day
• Orders placed after 2:00 PM EST or on weekends/holidays will begin processing the next business day
• You will receive an email notification with tracking information once your order has been shipped
• During peak seasons (holidays, summer boating season), processing may take an additional 1-2 business days

Shipping Rates

Standard Ground Shipping

• FREE Standard Shipping on all orders totaling $89.00 or more (subtotal before taxes and after any discounts)
• Orders under $89.00: $5.99 flat rate standard shipping
• No hidden fees or handling charges

Delivery Timeframes

Standard Ground Shipping

• Transit Time: 3 to 7 business days after order ships
• Total Delivery Time: Approximately 5-10 business days from order placement
• Delivery times may be extended during peak seasons or due to weather conditions

Tracking Your Order

• Track your shipment anytime using the tracking link in your shipping confirmation email
• Visit marinezzy.com and use our order tracking tool
• Contact our customer service team at support@marinezzy.com for tracking assistance

Shipping Coverage Area

We currently ship to the contiguous United States only.

Where We Ship

• All 48 contiguous United States
• Commercial and residential addresses
• We use FedEx, UPS, and USPS for reliable delivery

Shipping Restrictions

Due to shipping regulations, carrier limitations, and the nature of marine products (including hazardous materials and oversized items), we are UNABLE to ship to:

• Alaska (AK)
• Hawaii (HI)
• P.O. Boxes (for most items)
• APO/FPO/DPO military addresses
• U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands
• International destinations

Note: If you are located in these areas, we apologize for the inconvenience. These restrictions are due to carrier limitations and regulatory requirements beyond our control.

Special Product Shipping Information

Hazardous Materials (HAZMAT)

Some marine products are classified as hazardous materials and have special shipping requirements:

Items that may be HAZMAT:

• Marine batteries
• Paints and coatings
• Adhesives and sealants
• Fuel additives
• Certain cleaning products

HAZMAT Shipping Requirements:

• Can only be shipped via ground transportation
• May incur additional hazmat fees (displayed at checkout)
• Cannot be expedited in most cases
• May require additional 1-2 days processing time

Oversized and Heavy Items

Large or heavy items have special shipping considerations:

Items that may require special shipping:

• Anchors and anchor systems
• Large docking equipment
• Boat lifts and davits
• Some automotive/RV accessories

Special Shipping for Oversized Items:

• May require freight shipping (you will be contacted if applicable)
• Additional handling fees may apply (shown at checkout)
• Extended delivery timeframes (7-14 business days)
• Delivery appointment may be required

Shipping Carriers

We partner with trusted carriers to ensure safe and timely delivery:

• FedEx: For most standard and expedited shipments
• UPS: For standard and oversized shipments
• USPS: For smaller items and some residential deliveries
• Freight Carriers: For oversized items requiring special handling

Order Shipment Notifications

Stay informed about your order status:

1. Order Confirmation: Sent immediately after order placement
2. Processing Notification: Sent when we begin preparing your order
3. Shipping Confirmation: Sent when order leaves our facility with tracking information
4. Delivery Confirmation: Available through carrier tracking

Multiple Item Orders

• Orders containing multiple items may ship separately
• You will receive separate tracking numbers for each shipment
• No additional shipping charges for split shipments
• All items will be delivered within the estimated timeframe

Shipping Address Requirements

To ensure successful delivery:

• Provide complete and accurate shipping address
• Include apartment/suite numbers if applicable
• Provide a phone number for delivery issues
• Consider shipping to your workplace for valuable items

Weather and Natural Disasters

• Severe weather may cause delivery delays
• We are not responsible for carrier delays due to weather
• Track your package for real-time updates
• Contact us if your package is significantly delayed

Holiday Shipping

During peak holiday seasons:

• Order early to ensure delivery before holidays
• Check our holiday shipping deadlines on the website
• Expect possible delays due to high carrier volume
• Consider expedited shipping for time-sensitive gifts

Damaged or Lost Shipments

If your package arrives damaged:

1. Document damage with photos
2. Contact us within 48 hours
3. Keep all packaging materials
4. We will file a claim and send replacement

If your package is lost:

1. Check tracking for delivery confirmation
2. Verify shipping address
3. Check with neighbors
4. Contact us to investigate with carrier

International Customers

While we do not currently ship internationally, we recommend:

• Using a U.S. package forwarding service
• Checking if manufacturers ship directly to your country
• Signing up for our newsletter for updates on international shipping

Contact Customer Service

For all shipping inquiries:

Email: support@marinezzy.com
Phone: +1 305-779-3689
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Live Chat: Available on marinezzy.com during business hours

Mailing Address:
Marine Ezzy
848 Brickell Ave, Ste 950
Miami, FL 33131
United States

Additional Information

Environmental Commitment

We use eco-friendly packaging materials whenever possible and encourage recycling of all shipping materials.

Privacy & Security

• Your shipping information is kept confidential
• We never share customer data with third parties
• All transactions are secure through Shopify Payments

Policy Updates

This shipping policy is subject to change. Updates will be posted on this page with a new effective date. Please review before placing orders.

Last Updated: March 15, 2024

For questions about this shipping policy, please contact support@marinezzy.com

MARINE A/C & MOORE LLC (DBA Marine Ezzy)
Effective Date: March 15, 2024

Our Return Commitment

At Marine Ezzy, we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations or needs. That's why we offer a generous 60-day return window for eligible items.

Return Period

• 60 days from the date of delivery to initiate a return
• Returns requested after 60 days may be considered on a case-by-case basis
• Holiday purchases (November 15 - December 31) have extended return period until January 31

Eligible Items for Return

Returnable Items

Most new, unused items in original packaging can be returned, including:

✓ Anchoring & Docking Equipment - Anchors, chains, dock lines, fenders
✓ Automotive/RV Accessories - Covers, organizers, maintenance items
✓ Boat Outfitting Products - Hardware, deck equipment, cabin accessories
✓ Camping Gear - Portable equipment, outdoor accessories
✓ Electrical Components - Switches, panels, wiring (unopened)
✓ Marine Safety Equipment - New, unopened safety items
✓ Hunting & Fishing Gear - Rods, reels, tackle, accessories

Non-Returnable Items

The following items are FINAL SALE and cannot be returned:

✗ Opened Electronic Items - GPS units, fish finders, radios, etc.
✗ Opened Safety Equipment - Life jackets, flares, EPIRBs, first aid kits
✗ Custom or Special Order Items - Items made or ordered specifically for you
✗ Hazardous Materials - Once opened (paints, adhesives, batteries)
✗ Clearance/Final Sale Items - Items marked as final sale
✗ Used or Installed Items - Any item that has been used or installed
✗ Digital Products - Software, charts, downloads
✗ Personal Protection Items - Face masks, gloves (for hygiene reasons)

Return Conditions

To qualify for a return, items must meet ALL of the following conditions:

1. Unused and Uninstalled - Item has not been used, installed, or mounted
2. Original Condition - No damage, modifications, or alterations
3. Complete Packaging - All original packaging, including:
   • Product box or packaging
   • All foam inserts and protective materials
   • Plastic bags and wrapping
   • Manufacturer's packaging
4. All Components Included:
   • All parts and hardware
   • Installation instructions and manuals
   • Warranty cards and documentation
   • Any included accessories or bonus items
5. Proof of Purchase - Original receipt or order confirmation email

How to Return an Item

Step 1: Request Return Authorization

Contact us BEFORE shipping any returns:

• Email: support@marinezzy.com (preferred method)
• Phone: +1 305-779-3689
• Live Chat: Available on marinezzy.com

Provide the following information:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if item is defective or damaged)

Step 2: Receive RMA Number

• We will issue a Return Merchandise Authorization (RMA) number
• RMA is valid for 30 days from issue date
• Returns without RMA numbers cannot be processed
• For eligible returns, we'll provide a prepaid return shipping label

Step 3: Package Your Return

Proper packaging is essential:

1. Use original product packaging if possible
2. Include all original components
3. Include copy of receipt/invoice
4. Clearly write RMA number on outside of box
5. Do not write on or damage original product packaging

Important: We are not responsible for damage during return shipping if items are not properly packaged.

Step 4: Ship Your Return

• Use the prepaid label provided (if applicable)
• Ship within 7 days of receiving RMA
• Use a traceable shipping method
• Keep tracking information for your records
• Consider insurance for high-value items

Return Shipping Costs

We Pay Return Shipping For:

• Defective or damaged items
• Incorrect items sent (our error)
• Items not matching website description
• DOA (Dead on Arrival) products

Customer Pays Return Shipping For:

• Change of mind returns
• Ordered wrong item
• No longer needed
• Found better price elsewhere

Note: Original shipping charges are non-refundable for customer-initiated returns

Special Return Circumstances

Defective or Damaged Items

If you receive a defective or damaged item:

1. Do NOT discard the item
2. Contact us within 48 hours of delivery
3. Provide photos of:
   • The defect or damage
   • Product packaging
   • Shipping box and labels
4. We will arrange immediate replacement or refund
5. We may request item return or authorize disposal

Wrong Item Received

If you receive the wrong item:

1. Contact us immediately
2. Do not open or use the item
3. Provide order number and photo of received item
4. We will send correct item immediately
5. Provide prepaid label for return of wrong item

Missing Parts or Accessories

If your item is missing components:

1. Check all packaging thoroughly
2. Contact us with list of missing items
3. We will ship missing parts at no charge
4. No need to return the product

Exchange Policy

We do not offer direct exchanges.

To exchange an item:

1. Return the original item following our return process
2. Receive your refund
3. Place a new order for the desired item

Benefits of this process:

• Faster processing time
• Ensures correct item availability
• Accurate inventory management
• Clear transaction records

Refused or Undeliverable Packages

• Refused packages are subject to return shipping fees
• Undeliverable packages due to incorrect address may incur reshipping fees
• Packages returned to us as undeliverable will be held for 30 days
• After 30 days, order will be cancelled minus shipping costs

Gift Returns

For gift recipients:

• Returns allowed within standard 60-day period
• Gift receipt or order number required
• Refund issued as store credit
• Original purchaser can request refund to original payment method

Business/Commercial Returns

For business accounts and bulk orders:

• Same 60-day return policy applies
• Additional documentation may be required
• Contact commercial sales team for large returns
• Special terms may apply to custom orders

Return Inspection Process

Once we receive your return:

1. Inspection: 2-3 business days
2. Approval/Denial: Email notification sent
3. Refund Processing: 5-7 business days if approved
4. Rejected Returns: Returned to customer at their expense

Common reasons for return rejection:

• Item shows signs of use or installation
• Missing components or accessories
• Damage not consistent with shipping
• Outside return window
• Non-returnable item

Warranty vs. Returns

Understanding the difference:

• Returns: For unused items within 60 days
• Warranty: For defects after use/installation
• Many products include manufacturer warranties
• Warranty claims handled separately from returns
• Contact us for warranty assistance

Important Notes

Restocking Fees

• Standard returns: No restocking fee
• Special order items: 15% restocking fee may apply
• Electronic items (if eligible): 15% restocking fee may apply

Price Adjustments

• We do not offer price adjustments on previous purchases
• Return and repurchase if item goes on sale
• Subject to return shipping fees

Bundle Returns

• Bundled items must be returned together
• Partial bundle returns not accepted
• Full bundle refund only

Contact Us

For return questions or assistance:

Customer Service Team
Email: support@marinezzy.com
Phone: +1 305-779-3689
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Live Chat: Available on marinezzy.com

Mailing Address for Returns:
Marine Ezzy Returns Department
848 Brickell Ave, Ste 950
Miami, FL 33131
United States

Your Rights

This return policy is in addition to your statutory rights. Nothing in this policy affects your legal rights as a consumer.

Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated effective date. The return policy in effect at the time of your purchase will apply to that transaction.

Last Updated: March 15, 2024

This return policy applies to all purchases made on or after the effective date. For purchases made before this date, please refer to the return policy in effect at the time of purchase.